Comments on: How Comcast Lost Me As a Customer (and Why You Should Care) http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php Sound Strategies for Building an Online Business You Can Retire On Thu, 11 Mar 2010 15:37:30 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Daniel http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61469 Daniel Wed, 09 Dec 2009 15:41:17 +0000 http://www.askshane.org/?p=1064#comment-61469 Shane, this all sounds SO familiar. I just had the same problem when I called to find out if changing over to triple play HD starter would be of benefit...but, I needed to know what channels were included. I got exactly the same run around. No one could supply any information on the different levels. I can't believe there is no ability to compare the services so you know what you're getting. Shane, this all sounds SO familiar. I just had the same problem when I called to find out if changing over to triple play HD starter would be of benefit…but, I needed to know what channels were included. I got exactly the same run around. No one could supply any information on the different levels. I can’t believe there is no ability to compare the services so you know what you’re getting.

]]> By: new jersey http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61348 new jersey Fri, 31 Jul 2009 08:19:42 +0000 http://www.askshane.org/?p=1064#comment-61348 hey ps... some more food for thought that I forgot to mention... When they told me I couldn't cancel the service because my dad had to approve it... I asked, "well then, why was "I" able to get it in the FIRST PLACE???" Long silence. Then the reply was, "Well whoever hooked you up with the service has been fired." Hmmm. How could she possibly KNOW THAT? I never said who the guy was. If any of you are considering ordering Cantcast's Triple Play, and is three strikes and THEY'RE out.. DON'T DO IT. You will lose all around! Cathy hey ps…

some more food for thought that I forgot to mention…

When they told me I couldn’t cancel the service because my dad had to approve it… I asked, “well then, why was “I” able to get it in the FIRST PLACE???”

Long silence.

Then the reply was, “Well whoever hooked you up with the service has been fired.”

Hmmm. How could she possibly KNOW THAT? I never said who the guy was.

If any of you are considering ordering Cantcast’s Triple Play, and is three strikes and THEY’RE out.. DON’T DO IT.

You will lose all around!
Cathy

]]> By: new jersey http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61347 new jersey Fri, 31 Jul 2009 08:13:13 +0000 http://www.askshane.org/?p=1064#comment-61347 Shane, In all actuality, everything turned out quite well for you. My husband and I purchased Cantcast's triple play a year ago. The price for digital phone, cable and DSL was 99$ per month. For the FIRST year. After that 'trial,' period, the price JUMPpppped. And I mean JUMPED. They are now charging us 190# for the same 3 services. The thing of it is, they WILL NOT LET US CANCEL. They claim the service is in my dad's name (though why MY name shows up called ID, is something to think about...)... but they will not let me cancel this ridiculous service because they are insisting MY DAD has to sign the papers to cancel the account. My dad, so you all know, has had a massive stroke and can not only write but can barely SPEAK. I explained that to the heartless folks at Cantcast and they didn't seem to care. Or understand. My mom suggested just not paying the bill until they CANCEL us. That's ok, but dad is a huge phillies fan and he'd be terribly lost without them *every* day.. he's bedridden and that's the one thing he looks forward to. Any ideas who else might have Comcast Sports Net? Let me know. I will check back. And Shane, hope all has worked out for you! Cathy Shane,

In all actuality, everything turned out quite well for you. My husband and I purchased Cantcast’s triple play a year ago. The price for digital phone, cable and DSL was 99$ per month. For the FIRST year.
After that ‘trial,’ period, the price JUMPpppped. And I mean JUMPED. They are now charging us 190# for the same 3 services. The thing of it is, they WILL NOT LET US CANCEL. They claim the service is in my dad’s name (though why MY name shows up called ID, is something to think about…)… but they will not let me cancel this ridiculous service because they are insisting MY DAD has to sign the papers to cancel the account. My dad, so you all know, has had a massive stroke and can not only write but can barely SPEAK. I explained that to the heartless folks at Cantcast and they didn’t seem to care. Or understand.

My mom suggested just not paying the bill until they CANCEL us. That’s ok, but dad is a huge phillies fan and he’d be terribly lost without them *every* day.. he’s bedridden and that’s the one thing he looks forward to.

Any ideas who else might have Comcast Sports Net?

Let me know. I will check back.

And Shane, hope all has worked out for you!
Cathy

]]> By: Shane 0, Comcast 0. No one wins when you offer loser customer service | Business is Personal http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61329 Shane 0, Comcast 0. No one wins when you offer loser customer service | Business is Personal Wed, 22 Jul 2009 14:29:42 +0000 http://www.askshane.org/?p=1064#comment-61329 [...] mosey over to AskShane and read about his experience with Comcast. Then come back so we can discuss how this applies to your [...] [...] mosey over to AskShane and read about his experience with Comcast. Then come back so we can discuss how this applies to your [...]

]]> By: Is Comcast the new verb for ‘poor customer service’? | swansonager - what is matt up to? http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61252 Is Comcast the new verb for ‘poor customer service’? | swansonager - what is matt up to? Wed, 01 Jul 2009 09:16:07 +0000 http://www.askshane.org/?p=1064#comment-61252 [...] for my friend Shane, it was 13 strikes (or steps) to how Comcast can lose a customer…Shane makes some awesome points on customer service and how not to do it. Also, take a read [...] [...] for my friend Shane, it was 13 strikes (or steps) to how Comcast can lose a customer…Shane makes some awesome points on customer service and how not to do it. Also, take a read [...]

]]> By: jim http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61247 jim Tue, 30 Jun 2009 20:48:40 +0000 http://www.askshane.org/?p=1064#comment-61247 Sadly, all internet/cable providers are like this. Comcast had a monopoly in my area for the longest time and their service was atrocious. Finally Verizon came into the area to give them some competition. The Verizon service was superior but even they had hiccups. On the install, the tech was late and I threatened to cancel the whole contract if he didn't show up that day (I took a vacation day to wait for him/her)! When they heard I was going to cancel, they showed up within an hour. In all fairness, the tech was great, it wasn't her fault that she was so solidly booked, and it was dispatch that was to blame. Ultimately though, cable companies all do this... :( Sadly, all internet/cable providers are like this. Comcast had a monopoly in my area for the longest time and their service was atrocious. Finally Verizon came into the area to give them some competition. The Verizon service was superior but even they had hiccups. On the install, the tech was late and I threatened to cancel the whole contract if he didn’t show up that day (I took a vacation day to wait for him/her)!

When they heard I was going to cancel, they showed up within an hour. In all fairness, the tech was great, it wasn’t her fault that she was so solidly booked, and it was dispatch that was to blame. Ultimately though, cable companies all do this… :(

]]> By: Kim http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61246 Kim Tue, 30 Jun 2009 19:07:21 +0000 http://www.askshane.org/?p=1064#comment-61246 That is unbelievable! My only problem with Comcast was when my internet service was going out repeatedly (and I LIVE on this computer) and they kept sending out guys who could never find a problem... Until one of them noted that they were upgrading the entire upper section of my city, and that is why the service was in and out! I was thisclose to going DSL on them. Then again, I didn't try to get any details on the service. I just said "I want HD for the new TV and make sure I get the SPEED channel! LOL! No problem! That is unbelievable! My only problem with Comcast was when my internet service was going out repeatedly (and I LIVE on this computer) and they kept sending out guys who could never find a problem…

Until one of them noted that they were upgrading the entire upper section of my city, and that is why the service was in and out! I was thisclose to going DSL on them.

Then again, I didn’t try to get any details on the service. I just said “I want HD for the new TV and make sure I get the SPEED channel! LOL!

No problem!

]]> By: Mark http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61245 Mark Tue, 30 Jun 2009 14:59:44 +0000 http://www.askshane.org/?p=1064#comment-61245 Shane, I love ya but using Cantcast for POTS is nuts. I now question your manhood. Shane, I love ya but using Cantcast for POTS is nuts. I now question your manhood.

]]> By: Mark Riffey http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61242 Mark Riffey Mon, 29 Jun 2009 21:22:14 +0000 http://www.askshane.org/?p=1064#comment-61242 Shane, What a mess. And what a great lesson for small businesses who wonder "Why should I have a website? I dont have anything to put on it." Thanks for calling me out, Ill do my best to live up to the challenge:) Mark Shane,

What a mess. And what a great lesson for small businesses who wonder “Why should I have a website? I dont have anything to put on it.”

Thanks for calling me out, Ill do my best to live up to the challenge:)

Mark

]]> By: phil http://www.askshane.org/news-links/how-comcast-lost-me-as-a-customer-and-why-you-should-care.php/comment-page-1#comment-61241 phil Mon, 29 Jun 2009 20:22:45 +0000 http://www.askshane.org/?p=1064#comment-61241 WOW, You Rock for posting this. I'm so sick of people who can't solve any problems. Its all in the name of systemizing the huge companies. Way to go! WOW, You Rock for posting this.

I’m so sick of people who can’t solve any problems. Its all in the name of systemizing the huge companies.

Way to go!

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